Terms of Service | Warehouse Organizer

1. Agreement to terms

These Terms of Service (“Terms”) are a contract between you — and, if you sign up on behalf of an organization, that organization (“you”, “Customer”) — and Warehouse Organizer LLC (“we”, “us”). By creating an account, checking the acceptance box at signup, or using the service, you accept these Terms and our Privacy & Cookie Policy. If you do not agree, do not use the service. If you accept on behalf of an organization, you represent that you are authorized to bind it.

2. The service

Warehouse Organizer is a software-as-a-service platform for inventory and warehouse management, which may include warehouse mapping, ordering/storefront, invoicing, human-resources records, and time-and-attendance features. We may update, add, or remove features over time. Some features depend on your subscription tier.

3. Accounts & security

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use. You must be old enough to form a binding contract; the service is not intended for consumers acting as individuals for personal, family, or household purposes. [TODO: confirm minimum age and B2B-only positioning with counsel.]

4. Subscriptions, fees & billing

Paid plans are billed through our payment processor, Stripe, on the pricing and billing cycle presented at signup or on our plans page, including any metered overage. Unless stated otherwise, fees are non-refundable and exclusive of taxes, which you are responsible for. We may change pricing prospectively with notice. Failure to pay may result in suspension or termination. [TODO: confirm refund policy, renewal/auto-renewal terms, notice period for price changes, and cancellation mechanics.]

5. Acceptable use

You agree not to, and not to permit anyone to:

• use the service unlawfully or in violation of these Terms;
• upload data you have no right to process, or that infringes others’ rights;
• attempt to access accounts, data, or systems that are not yours, or probe, scan, or breach security or authentication measures;
• reverse engineer, copy, resell, or create derivative works of the service except as permitted by law;
• interfere with or disrupt the integrity or performance of the service (e.g. excessive load, malware, scraping beyond documented APIs);
• misuse location, HR, or other personal data of individuals in violation of applicable law.

We may suspend access to address a material or ongoing violation, or a security or legal risk.

6. Customer data & your responsibilities

You retain ownership of the data you and your users put into the service (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide and support the service. For personal data within Customer Data (for example your employees’ HR and time-clock records, or your customers’ contact and order details), you are the controller and we act as your processor under our Privacy Policy and our Data Processing Agreement. You are responsible for having a lawful basis and providing any required notices — including for time-clock geolocation — and for the accuracy and legality of Customer Data. [TODO: attach/reference the executable DPA and confirm how it is offered to customers.]

7. Intellectual property

The service, and all software, content, and trademarks we provide (excluding Customer Data), are owned by us or our licensors and are protected by law. Except for the rights expressly granted to use the service, no rights are transferred to you. If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-party services

The service integrates third-party providers (for example Stripe for payments, and email, analytics, hosting, and key-management providers listed in our documentation). Your use of those integrations may be subject to the third party’s terms, and we are not responsible for third-party services.

9. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that it will meet your requirements. You are responsible for maintaining your own records and backups as appropriate to your business. [TODO: confirm any uptime/SLA commitments; if none, state so.]

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the service and these Terms will not exceed [TODO: define cap, e.g. the amounts you paid us in the 12 months before the claim]. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the service in violation of these Terms or law, or your violation of a third party’s rights. [TODO: confirm mutual vs. one-way indemnity with counsel.]

12. Term & termination

These Terms apply while you use the service. You may stop using and close your account at any time. We may suspend or terminate your access for material breach, non-payment, or legal/security reasons. On termination, your right to use the service ends. You may export your data before termination; after a wind-down period we may delete Customer Data as described in our Privacy Policy and DPA. [TODO: define the post-termination export window.]

13. Changes to these terms

We may update these Terms as the service or the law changes. When we make material changes we will update the version above and provide reasonable notice (for example, by email or in-app). Your continued use after changes take effect constitutes acceptance. We record the version each user accepted at signup.

14. Governing law & disputes

These Terms are governed by the laws of [TODO: governing jurisdiction], without regard to conflict-of-laws rules, and disputes will be resolved in the courts of [TODO: venue]. [TODO: decide whether to include arbitration / class-action waiver.]

15. Contact

Questions about these Terms? Email contact@warehouseorganizer.com or write to us at [TODO: registered business address].

These Terms are provided for transparency and are not legal advice.